Terms of Service

What the service does

We answer calls that your own phone does not pick up. You keep your existing number and set your carrier to forward unanswered calls to a number we give you. Our receptionist answers as your business, qualifies the job, books it where you have connected a calendar, and texts you the details.

We are not an emergency service and we do not dispatch anyone. What our receptionist does is take and route information on your behalf.

Your account

You are responsible for the accuracy of the business information you give us — your hours, service area, and what you do and do not take on. Our receptionist works from what you tell us, and from what is publicly published about your business.

You are responsible for reviewing bookings made on your behalf. Every booking is yours to change.

Trial, billing, and cancellation

• Your trial runs 14 days from the day you switch call forwarding on.
• We do not take a card at signup. We ask for payment at the moment forwarding goes live and we have confirmed it with a test call.
• After the trial the service is $197 per month. There is no contract and no setup fee.
• Cancel any time from your account or by emailing us. Cancellation stops the next charge; we do not pro-rate the current month.

Acceptable use

Do not use the service to place or receive calls that break the law, to send messages to people who have not consented to hear from you, or to impersonate a business you do not operate.

We may suspend an account that does any of those, and we may do it without notice where a carrier requires it.

Demo calls

The demo on our home page places a live call to the mobile number you enter, at your request, after you tick a consent box. It is limited in length and in how often it can be used. Entering a number you do not control is a breach of these terms.

Availability

We work to keep the service running continuously but we do not guarantee uninterrupted availability. Carrier networks, voice providers and forwarding configurations are outside our control.

Liability

To the extent the law allows, our total liability to you for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits or lost business.

Changes

We may update these terms. If a change materially affects you, we will tell you before it takes effect. Continuing to use the service after that means you accept the change.

Contact

Theodoor LLC, 000 Placeholder Ave, Suite 000, City, ST 00000. Email help@theodoor.com.